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The Sitelligence Senior Living Community Platform
About Us
The Resident Portal is powered by Sitelligence, an ASP (Application Services Provider) dedicated to creating life enriching Internet solutions for seniors and the healthcare industry. The Resident Portal embraces easy to use features and functions for all users.
Sitelligence developed The Resident Portal with the help of executives, resident care staff members and families with loved ones residing in some of the best senior living communities in America. We continually update The Resident Portal with new features and functions our clients suggest and then pass them along to all our clients. Our business philosophy is to partner with each of our clients over the life of our agreement to include support for all users of their Resident Portal at the corporate level as well as at each community.
Schedule a Demo
Online demonstrations take about 1 hour and can accommodate up to 20 people at a time anywhere. You will be contacted by a sales consultant to provide you with webinar information.
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Contact Us
Please send us your comment or questions about The Resident Portal by completing the form below.
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For questions or scheduling of a demo please call use at (702) 938-4699.
FAQ's
Q. What type of equipment is needed?
A. Staff should have computers that can access the Internet and at least one Internet computer for residents to share, this is the minimal setup situation but it is effective and all features of the Resident Portal can be used. As you move forward with technology you should minimally create a Hot Spot(s) for wireless connectivity and lap top usage. Staff should also be able to connect the lap to a big screen TV using an HDMI cable.
These days more and more residents have their own computers and or tablet devices. All communities will need become wireless simply to keep up with demand for use of these devices. If a community is going to supply iPads, and we have clients who give one to residents on move in, the Resident Portal is the only solution that enables communities to purchase just a couple iPads to start, say 1 for every 20 residents, and allow residents to share. These devices are checked out like a library book to use in the lobby or the residents residence. Staff should also be able to share a couple iPads. The Resident Portal makes for an indispensable remote information tool and iPads have the ability to connect wirelessly to big screen TVs for group activities using the $99 Apple TV box.
Digital Displays and Touch screen kiosks are optional however we find touch screen kiosks are very popular amongst residents. The Resident Portal digital display layout is also able to be displayed on cable TV channels. The Resident Portal does not supply equipment but can direct clients to reputable vendors.
FAQ's
Q. How many sub user groups can we create for user group?
A. Each community can create as many user groups as they want. For example if you are a CCRC you may want to have Independent Living, Assisted Living, Memory Care, Skilled Nursing resident subgroups and maybe even a Prospect resident subgroup. Residents are easily changed to another group as their care needs change. Staff can also create as many subgroups as they want.
FAQ's
Q. Are all the features necessary for all user groups?
A. Each group and sub group can be granted permissions to use certain features of the Resident Portal and view different content. When features are not used they are not displayed on the menu. Staff sub groups can be limited to the features designed only for their use or a mixture of features or all features.
FAQ's
Q. Can we add features for our Resident Portal?
A. The Resident Portal is a base solution that has been integrated with features that have been asked for by clients over the years. We can add features to the Resident Portal however the feature needs to be something that whereby all Resident Portal clients would benefit. Clients with a particular need that would mean additional development, the client would need to be separated from our other clients and pay for development.
FAQ's
Q. Do all residents have to participate in the Community Directory?
A. No.
The Community Directory is an optional feature however if it is used and certain residents do not want to participate; under the residents My Information Page a resident can de-select the Include my info in the directory button or a staff member can do it for them using the staff pages.
FAQ's
Q. Can we display different content on different devices and digital displays or kiosks?
A. Yes.
Each resident type can be assigned their own News, Activities, Dining Menu and Media. When content is created by staff they are asked which resident type should view this information or should it be for All resident types. For digital displays, kiosks or cable TV channels can also be associated with user types or All. These devices also allow the community to change display duration times of content and other features.
FAQ's
Q. What is the Wheel Chair icon for on the touchscreen kiosk?
A. For residents in wheelchairs the icon at the bottom of the menu when pressed brings the entire menu to the bottom of the screen so these residents can utilize the functions of the touchscreen kiosk.
FAQ's
Q. Can we integrate information from other systems or data sources?
A. The simple answer is yes however it depends on the system. We have done so on many occasions and have yet to find a system too difficult to work with. There is a development charge for system integration.
FAQ's
Q. What types of Internet browsers and mobile devices do you work with?
A. The Resident Portal is supported on all modern browsers including Chrome, Mozilla Firefox, Internet Explorer and Safari. The website version of the Resident Portal mimics the iPad. The Resident Portal iPad app adheres to Apples development guidelines for intuitive use which have made the iPad a 3 to 1 favorite over other tablets for seniors. This ease of use is mimicked on our website thereby offering the same intuitive features on other tablets.
FAQ's
Q. Are there setup or training costs and what is the process?
A. The setup process starts with a consultation with clients reviewing their needs and vision for the uses of the Resident Portal. (There are many and clients that use the Resident Portal for a variety of reasons.) Based on this information Sitelligence creates the user group types, permissions of features, content viewing permissions, and a variety of other tasks that enable the Resident Portal ready to go within 24 hours.
Once setup is complete training staff starts. Training is done via web video conference meeting with different staff members based on their reasons for usage of the Resident Portal. There is also a Training feature available for staff that would rather learn on their own. These training documents show screen shots and explain every feature of the system, including allowing technically savvy communities to perform a portion of their own setup.
There is no cost for these services however if communities or companies with several communities would like face to face group training this can also be arranged.
FAQ's
Q. Are there reports for usage of the Resident Portal?
A. The Reports feature displays up to date information about number of users in each group type, total number of page hits per feature and is also broken down by device. It even allows staff to see history of use by any particular user. This information is used to understand who, how much and what type of interaction the Resident Portal is experiencing so staff can augment what is working for them or change areas that need attention.
FAQ's
Q. Where do you get your content for entertainment?
A. Content provided in our Entertainment section is either displaying other content available on the internet within the Resident Portal window or is content in the Public Domain.
FAQ's
Q. How long is your contract and what is the cost?
A. The subscription to The Resident Portal is month to month. If however multiple communities are involved and additional setup and training is needed in order to get all communities up and running there is an minimal time frame of the agreement which is no longer than 6 months and thereafter month to month. Companies with several communities also have a longer out clause. Over the years we have a 95% retention rate from year to year.
Our low monthly subscription cost is on a per community basis and depends on the size of community. There is an unlimited number of users a community can offer access to their Resident Portal however all user must be tied to one community. In other words you cannot pay for one community but have the same Resident Portal being used in two or three. The standard subscription fee is derived by the number of residents and multiple community discounts based on number of communities. The Resident Portal minimally saves each community more than the subscription fee a couple times over and also returns benefits that cannot be measured monetarily.
FAQ's
Q. What type of support is offered?
A. There is both technical and user support 12 hours a day and via email at night. Our clients consistently praise our support for both technical and user needs. For companies with multiple communities, say with an average of over 20, usually there is someone from the corporate level that not only spearheads the rollout but is the key contact for these communities users and questions who then in turn works with Sitelligence.
FAQ's
Q. Can we have our own URL?
A. Yes each community can have their own URL if they would like and also the Resident Portal can be branded as the communities or companies own technology. Furthermore we suggest communities create a link to their resident portal from their website homepage so prospective residents can gain access.
Platform Overview
Each community platform can be branded separately with the community logo or you can brand all community platforms as one corporate technology solution. Each community platform has 4 user groups, meaning people that access the community platform. (Residents, Staff, Friends and Prospects) Each User group can be divided into as many subgroups as needed. For example the Resident User Group may be comprised of the subgroups Independent Living, Assisted Living, Memory Care, etc. Each subgroup can also be assigned different permissions which allows users of the subgroup access to content and features it has been assigned. When any user logs into the system they are taken to their personal homepage. There is no limit to the number of configurations of content and features allowed for each user group so each community can take advantage of features they want to best serves the needs of all users.
User groups share 4 common homepage menu items however they can be edited for your specific needs. Navigation of the platform is highly intuitive, text is large, and in some cases the platform can read the text to any user. The ease of use is just one aspect of the platform that sets it apart. The platform complies with intuitive standards for technology designed for seniors making it simple to use for resident as well as staff.
| 1. | Our Community is where community content is displayed and where staff adds or edits community content. |
| 2. | My Pages are the users’ personal content and features are accessed. |
| 3. | My Information is where users change their platform information and edit feature functions to fit their specific needs. |
| 4. | Entertainment is where users access a variety of free entertainment features and where activity staff engages residents in group or one on one activities. |
Certain staff users also have an Admin section. The Admin section is where staff access features like resident data and information, create surveys, manage the concierge, check in check out data, and more. It is also where staff prints activity calendars, menus, and other PDF's like newsletters and more created by the platform.
Content Creation & Distribution
The platform facilitates fast and easy content creation keeping users engaged with the day to day of the community. The platform can be accessed via the web or our Apple iPad app. Some content is meant for display only while other content may be interactive, such as an RSVP for an activity or ordering a meal from the menu and more. Content options include Community News, Activity Calendars, Menus, Community Media, Community Groups, Community Directory, Community Forums, Community Documents, Staff, Announcements, and Surveys. Content created for any of these features can also be assigned to specific user groups. If no specific user group(s) is selected all users will see the content.
For example if a particular activity is only for Independent Living it can be assigned only to Independent Living users to view on their activity calendar. This feature allows communities to easily create and directed content for specific purposes. For example the needs of Community Media (categorized pictures, slideshows and You Tube videos) for Prospects created by marketing staff (slideshows of the property for example) can be different than the Community Media needs created for Residents, or Family (slideshows of a family dinner event). The main benefit of this feature is each group sees and interacts with content geared for their benefit and become an audience of the content that best suits their needs. This feature also saves staff time when content needs to be created for more than one user group and later printed like they would using the system for creating printed activity calendars.
Corporate Staff
For larger companies the Sitelligence platform enables corporate and or regional staff to create content that filters down and integrates with selected communities content. It is displayed as if it were entered at the community level on digital displays, touch screen kiosks and or resident televisions, as well as on the website or iPad app. This also applies to creating surveys and announcements.
For example if corporate wants to create a survey of family members for all communities or just some, they can save money on hiring polling or survey companies or the time to send the survey to all family, simply direct them to the platform. Corporate staff can also communicate with any user of any one of the community platforms as well as with other corporate users. Corporate users also have the ability to view each community platform as if they were at the community. If you have regional staff they too share these corporate features however only for the communities with which they are responsible.
Digital Display & Television
Community content can also be automatically formatted and configured to be displayed on Touch Screen Kiosks (huge hit with residents); digital displays which also seem to be popular, as well as on Resident Television via the communities cable or satellite provider system. Depending on your display hardware choice the content can either be interactive or not.
For example if you have a touchscreen kiosk, residents can check in and or out, order meals, RSVP to activities, read community news or access any content already created for the community. It also allows for guest registry, volunteer registry, vendor registry, voting for employee of the month, reading documents and more, you decide. Likewise you also decide what will be displayed on non-interactive devices. Either way we offer an easy solution that uses our tastefully preformatted screens for each device type or you can utilize our Version 2.0 Kiosk and Display System which allows you to create the look and feel of each display. This includes anything to content placement on the screen, to colors, to font size; it is like creating the digital display from a blank canvas. This feature allows each community to have as many displays as they wish, located wherever the wish and displaying any content they wish. This feature alone offers a monthly ROI well above the monthly subscription fee of the entire community platform.
Printing Content
If your company is using an outside service to print community content, the platforms ability to automatically format and print activity calendars and menus will save you this cost. This cost is usually more than the monthly subscription fee of the platform. For calendars staff simply selects the user group activity calendar for printing and options such as size and font. They can then add any extra content they want. A calendar PDF is formatted and produced in seconds. They can also create daily activity calendars. The platform also allows for stylized printing of menus for the day, week, or month for as many dining areas the community uses. In addition the PDF Builder feature allows staff to create reusable templates of PDFs for marketing and or community newsletters to be printed as often as needed. The platform replaces web based or desktop software tools saving time and money.
Concierge
The platforms Concierge feature saves the money needed to purchase dedicated concierge software packages while delivering comparable results. Concierge services (a list of services the user can choose e.g. Dinner Reservation, Maintenance Request, Transportation Request, etc.) are created and named based on the user groups needs.
For example residents may be able to make Dinner Reservations, Maintenance Requests, Meeting Requests and Transportation Requests while the Family user group may only have the ability to make a Meeting Request and Prospects have a Tour Request concierge service. Regardless of the concierge service request a Notification is sent to the staff (up to 3 people) assigned to handle the specific request. The mobile Notification feature is integrated into the Concierge feature. For example a Maintenance Request would go to the maintenance manager but because the maintenance manager is normally not in front of a computer the concierge notifications are also sent via text message to the maintenance managers cell phone and or standard email address. All Concierge requests are marked as an open request ticket. Once the request is fulfilled the request ticket is marked as closed. The messages back and forth between the requesting user and the staff are logged and saved for each user. Communities that have dedicated concierge staff can utilize a master concierge page so all requests also come to this staff member who can monitor, track and respond to requests. Staff members can also make Concierge requests for residents who call in their request.
Resident & Services Directories
The Directory helps residents learn more, get acquainted, and connect and communicate with residents with similar interests. The Directory lists residents and their bio. For companies with multiple communities, residents can browse other directories and make new friends at other communities. Directories can also be configured to allow Friend group users to be included however without the ability to view residents. When a profile is selected, the residents Profile Page displays their Picture, Call Me or nickname, Room, Birthday, Phone number,
and email address. The questions that create the profile include About Me, About My Family, Hobbies and My Travels. It is always optional for any user NOT to take part in the Directory however many clients ask to implement their platform with their all their residents already included in the Directory. To become Friends with user, (allowing the exchange of messages and pictures without the need for email) the user selects the Send Friend Request and adds a note. If the request is accepted the two become Friends in the system. My Life displays stories the user has created from the My Life feature of the platform. My Life is memoir writing tool designed specifically for our platform and is easy and fun to use as an activity program. When any particular My Life memoir is complete the user has the option to display it in their Directory profile page.
The Directory also replaces paper service and business directories. The Services listing of the Directory is comprised of the business along with a link to their website and other information. Services can also be displayed on digital displays creating great advertising for local businesses. A couple of small advertising fees from these businesses can offset the entire monthly subscription of the Sitelligence platform.
Menus & Ordering
The menu feature allows communities to create menus for each dining area or type; from full service fine dining to cafeteria style to after-hours snacks. Menus are easy to setup and use by the kitchen staff or staff assigned to creating the menus for display. Menu categories can be created to match each dining area's needs, e.g. appetizers, starters, deserts, entrees, etc. Menus can be created to be displayed for any length of time from a daily menu, a 6 month menu, or more. Menus are displayed on all platform devices including touch displays from which residents can also order meals. Menus can be formatted to your liking and printed by staff as daily, weekly or monthly menus. Residents can print menus as well. Staff can also use the iPad app to take orders room to room or table side. The kitchen can instantly access all orders. The menu and ordering feature is a commonly used feature that alone offers ROI based on our offer for the entire platform.
Keep Informed
Using Keep Informed allows communities to increase family confidence, build better relations, create a competitive edge, and get more referrals. It offers these benefits while creating a small revenue stream that more than covers the entire platform monthly subscription. Using the iPad app as a mobile tool for taking pictures of residents, dictating notes, wellness goals and coaching, activity attendance, etc., information items are collected and at the end of each week and formatted to create a Weekly Report for a family member to view online. Reports consist of any or all information items listed below that the community wishes to offer families. Families can pay the community a fee for this service or not. Staff is also alerted to perform actions that complete the report if they are missing and reports can be previewed and edited prior to posting. Information items collected are categorized into 2 types Action Items and Collective Items. Action items need an action to be taken in order to complete the report, usually using an iPad like taking a picture of a resident. Collective item information is already in the system if the community is using platform features that store data. Information items are as follows. (1.) Status - A dictated paragraph of the overall non-medical status of the resident. This is an opinion made by a staff member who interacts with the resident often. (2.) Photo - Activity staff use the iPad to take photos of a resident throughout the week and add a note.
The Directory also replaces paper service and business directories. The Services listing of the Directory is comprised of the business along with a link to their website and other information. Services can also be displayed on digital displays creating great advertising for local businesses. A couple of small advertising fees from these businesses can offset the entire monthly subscription of the Sitelligence platform.
Resident Check In / Out
The check in /out feature automates the resident check in or out process. Residents check in or out from their room, touchscreen kiosk, iPad or computer. A staff member can also use the master display to check in or out residents using the platform. Reports can be created at any time and the community knows where al resident are and at any time.
Notifications
The platform has the ability to send mobile Notifications to all users. This enables users to be updated with information while not using the platform. Notifications can be delivered to either the users cell phone via text message or to a private email address. There are 4 types of notifications. (1.) The receipt of platform messages from family friends or staff. (2.) An invitation or request. For example a friend request to communicate via the system with another user or an invitation to a group activity. (3.) Concierge requests and responses. (4.) Activity alerts where the user selects an amount of time prior to any community or personal activity on their personal calendar so they are alerted prior to the activity. Setting notifications is easy, simply enter your cell phone number and or email address and select the types of notifications you want to receive.
Communications
Users communicate without the need for email addresses making staying in touch with family and friends simple for residents with no email experience. The platform uses a messaging system much like other social media platforms however out platform is private and residents have ultimate control as to with whom they send and receive messages. Messaging one another is dependent on an invitation and acceptance protocol. Using the resident directory residents search and send a Friend Request to another resident. If the request is accepted the two are now Friends in the platform database and can be selected for receipt when creating a message. Family members can become Friends with their loved ones by either requesting friendship via the homepage, staff enables the friendship, or a resident sends them an invitation directly. There is also a feature that allows friends of a resident to invite other family members or friends of the resident to become Friends with the resident. This is done with the residents approval as well. This feature makes it easy for one family member to help their loved one at the community create a group of friends and family with whom they can communicate. Staff can send messages to any user and receive a replies without creating the Friends status. Pictures received via communications can instantly be selected and are sent to the users My Media section allowing residents one place to keep all their media.
Wellness Program
Instead of purchasing wellness program software communities can utilize the wellness feature of the platform. The feature is used for setting wellness goals based on wellness dimensions the community decides to use, e.g. Physical, Intellectual, Social, etc. Wellness dimensions are linked to community activities when created. As activity attendance is taken each activity where the resident attends is counted against the goal the resident has set for the month until the goals for are complete for each wellness discipline. Residents can also use their own personal activities or group activities towards reaching their goal by linking them to a wellness dimension. At any time the resident and or wellness director can view the residents progress. From the wellness feature upcoming activities corresponding to the wellness dimension they are viewing are also displayed. This allows the resident or wellness director to instantly RSVP and the activity is automatically entered on the residents personal calendar.
User Information
The platform allows appropriate staff the ability to create a range of Statuses for any user group. A status is a classification used for internal purposes for improved information access and categorization based on staff needs. For example you may want to create Care Plan A, Care Plan B, Care Plan C statuses for resident users. Prospects may be assigned Contacted, Community Tour, and Move In as statuses. Notes can also be created and categorized on any user. For example you can keep notes on employees for review. Staff with appropriate HIPAA compliance access can keep notes on residents such as information taken from a doctor and marked as medical notes. The platform is HIPAA compliant. Observations can also be added to a user profile and like Notes can also be marked as Medical or Private. Observations are usually regarding an action of the resident noticed by staff or can be whatever the staff deems as an appropriate observation. From the Information Management interface staff can also send direct messages to any other user of the platform without going to the message system. All messages are saved under the Communication tab. Appropriate staff members can also assign a Tickler to a user. A tickler is a reminder of a future action that needs to be taken in is associated with another user. The staff member is notified prior to the scheduled action via email or text to cell phone.
Access to users My Information pages is also available from the Information Management interface. This enables appropriate staff to easily edit or create the users information including changing their password, creating or editing their directory information, editing their preferences, editing their wellness goals, connecting their iPad, editing notification settings and creating or editing the users friends in the platform. The User Information features are configured to best serve the staff and how they use the system to benefit the needs of any user group. This feature can replace expensive sales force automation, tracking, or data management solutions keeping all information under one platform.
Entertainment & Activities
The entertainment section houses a variety of features designed for cognitive exercise as well as creates comradery for residents when used by activities staff in a group. The features can be displayed on large screen TVs using Apple TV and an iPad, an HDMI cable from a laptop to the TV, or a variety of new wireless or technology for smart TVs. Activity directors can select from Virtual Museums which is a collection of thousands of photos categorized into 7 Museum categories. Virtual Travel is a list of worldwide live web cameras and or pictures with historical information about the picture being displayed. There is also free Music, public domain Movies, and Books by the thousands that can be used in group activities as well as the ever popular Karaoke feature. The Games section also has an automatic bingo caller. Network bingo allows communities within a network to create Bingo competitions by playing Bingo in real time against each other. Games also houses 30 or so other games designed for recognition enhancement, creative thinking and manual dexterity. Games include trivia, puzzles, game shows, geography, history, etc. There are also group activities that can be initiated by the activity director not in the Entertainment feature. For example in the My Pages section, the My Life feature aids residents in creating their memoirs and sharing them if desired with friends in the platform or with the entire resident population. Activity directors can use the iPad app or the web version of the platform to easily take activity attendance which when compiled offers valuable information as well as fuels other features in the system. Several activity attendance reports are also available.
Group Management
Many communities have groups or clubs that residents enjoy. The platform allows the community to create groups and have residents and staff manage the groups with content and information relevant to the groups activates. This includes a fully functioning activities calendar that can also be printed, membership invitation and management, messaging to members only, documents for group member to peruse as well as private chat forum for group or club members to initiate and use. Because the platform is so easy to use, staff can assign a resident to be the group or club leader with access to the same group management features as a staff user specifically for management of the group or club. The ability to help residents get more involved in the community via groups and clubs is made simple using the platform.
Surveys & Reports
The Survey feature allows corporate and or staff to create surveys to be completed by any user groups and or community(s). Build surveys from True or False questions, multiple choice, or written answers. Answers are compiled and accessed and presented in a report that displays all a variety of statistics.
Based on how you use the community platform(s) there are a variety of reports that can be accesses and or printed. They include Guest Log, Volunteer Log, Vendor Log, where information is derived from the touchscreen kiosk. When using the iPad app activity directors can easily take activity attendance. The Activity Attendance Summary provides a list of all activities and the number of residents attended to understand the activities residents like most. The Activity Attendance Detail offers the same information as the Activity Summary however names the residents attending each activity. The Resident's Activities report gives the activities attended listed by resident. New Stats creates a detailed report of the community platforms usage by user group and users. You can drill down to the most detailed level to where you can see down to the users page hits. The Tops report shows features most used by users and page hit counts. These last two reports allow communities to augment how they use the platform to best address the needs of all users.
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